In providing Mobvoi services, we collect, store and use the following Information relating to you:
"Information" is Personal Information and Non-Personal Information;
"Personal Information" is any information or combination of information that relates to you, and can be used to identify you. Personal Information may include the following:
"Location Data" is information that we collect regarding your location (when you use a location-enabled service), including:
"Non-Personal Information" is any information that relates to you but from which it is not practicable to directly or indirectly identify you, including Personal Information in aggregated, anonymised or pseudonymised form.
"Shared Information" is information about you or relating to you that is voluntarily shared on Mobvoi. Shared Information may include postings that you make on Mobvoi (including your public profile, the lists you create, and photos, videos and voice recordings as accessed with your prior consent through your device's camera and/or microphone sensor), any postings from others that you re-post and Location Data and Log Data associated with such postings. Shared Information also includes information about you (including Location Data and Log Data) that others who are using our services share about you.
If you use Mobvoi services to make and receive calls or send and receive messages, we may collect telephony log information like your phone number, calling-party number, receiving-party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information, and types of calls.
You can visit your Mobvoi Account to find and manage activity information that’s saved in your account.
We may use your Information for any of the following purposes:
In order to provide our users across all of our services with a better experience, to improve Mobvoi services, or otherwise where you have consented, Personal Information collected through Mobvoi may, subject to user privacy controls (where available), be used by our other services (including in an aggregated or individualised manner).
For example, Personal Information collected during your use of Mobvoi may be used to suggest particular content that can be made available to you on, or be used to present more relevant advertising to you in, another Mobvoi service. You may also ask us to migrate or export your Personal Information contained in Mobvoi to another Mobvoi service, where such migration option is available.
SHARING OF YOUR PERSONAL INFORMATION
We may share your Personal Information with business partners and third party service providers, contractors and agents (such as communication service providers who send emails or push notifications on our behalf, and mapping services providers who assist us and you with location data), in each case, for the following purposes:
Other terms relating to the sharing of your Personal Information
Any of the above-referenced third parties in this "Sharing of your Personal Information" section may be located, and use and store your Personal Information, outside of your jurisdiction for the above purposes, including in jurisdictions where there may not be in place data protection laws that are substantially similar to or serve the same purpose as the laws of your jurisdiction. We may also be required to retain, preserve or disclose your Personal Information under the circumstances set out in the "Period of use of your Personal Information" section below.
Mobvoi enables Shared Information to be shared publicly with your Mobvoi contacts, all users of Mobvoi and/or the public, via features provided by either us or third parties, so that Shared Information can be broadly and instantly transmitted. Shared Information will remain public for as long as you do not delete it; and even after you delete Shared Information, it may still be separately cached, copied, or stored by, or remain public through, other users or third parties who are not affiliated with and not controlled by us.
In addition, we may also provide other Mobvoi-related features that allow you to share Shared Information in public – for example, publicly accessible blogs and forums, or certain social media features within Mobvoi. You should be aware that any information you provide within such features may be read, collected and used by third parties who access them.
Please consider carefully what you post and communicate through Mobvoi. In some instances, you may control what access the wider public has to your Shared Information via the privacy settings in some of Mobvoi.
If you would like to update or amend your Personal Information within Mobvoi, you may do so at first instance by logging into your account and making the appropriate changes.
If you wish to make further changes to your Personal Information; request access to, or deletion of, your Personal Information from Mobvoi; or to request the removal of an unauthorised Mobvoi account, please contact our firstname.lastname@example.org. We will respond to your request within a reasonable timeframe.
In some cases, we may not be able to update, amend or remove your Personal Information, in which case we will let you know why we are unable to do so – for example, certain requests may require disproportionate technical effort or extremely impractical (e.g. any requests that relate to our backup systems), or are prohibited by law.
When you use Mobvoi services, we may use your Information to send you emails, messages, newsletters or push notifications to your device. If you no longer wish to receive these communications, you can do so by following the unsubscribe instructions in the emails we send to you, opting out of notifications at the device level (if available) or contacting email@example.com
We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend Mobvoi services for maintenance). You may not opt-out of these service-related announcements, which are not promotional in nature.
In some jurisdictions, certain types of Personal Information, such as information about your race or ethnic origin, religious or philosophical views or personal health, is characterised as "sensitive" and is subject to stricter regulation than other types of Personal Information. please consider whether communicating any sensitive Personal information is appropriate before doing so.
Please note that we do not use your sensitive Personal Information for the purpose of serving advertising to you.
Mobvoi may link you to social media or other features or services provided by a third party. For example:
you may share content on, or login to, Mobvoi using services provided by third parties. These third party services will authenticate your identity and provide you with the option to share certain Personal Information with us. They may also give you the option to post information from your third party service account to Mobvoi as Shared Information (or vice versa).
you may link your Mobvoi contact list to your contact lists on your device and/or in your account on third party services, in order to search for and connect with contacts on those contact lists who also have a Mobvoi account. In consenting to such linking, we will use your username and password for the relevant third party service only for the purpose of such contact list linking (and will delete such information immediately after such purpose is completed);
We may provide you with links or features that allow you to access third party services or websites (or access within Mobvoi content that is hosted on those third party services or websites). These third party social media or other services may be hosted by the relevant third party or us. Please note that such third parties who provide such services may be able to collect your Information and Personal Information (including your Log Data), and may set cookies on your computer to enable such features to function properly.
We operate and may continue to operate servers in a number of jurisdictions around the world, so the server on which your Personal Information is used and stored may not be in your jurisdiction.
We use a variety of generally accepted security technologies and procedures for the purpose of preventing loss, misuse, unauthorised access or disclosure of Information.
In Mobvoi, we use encryption technology (such as SSL) to protect certain sensitive Information (such as Location Data) provided by you to us. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times. Our systems and the communications networks through which you access Mobvoi may be subject to security breaches and failures which are due to circumstances beyond our reasonable control. If you have any questions regarding the security of your Personal Information, please contact firstname.lastname@example.org
To help us better understand and provide Mobvoi to you and our users
Tracking technologies enable us to better understand and provide Mobvoi to you – for example, tracking technologies help us collect the following information:
We require your authentication information in order to provide Mobvoi to you;
our mapping and location-based services (such as "Weather" and "Fitness") may require information about your location;
Our translation services may require information about your language preferences;
We require certain other information about our users in order to provide Mobvoi and to develop new features for Mobvoi .
The "tracking technologies" that we use within Mobvoi include the following:
A cookie is a small file containing a string of characters that is placed on your computer, mobile phone or other device when you access a website or other web content.
Web beacons are electronic image files or other technologies that may be embedded within websites or emails that may be used to keep count of visitors, record when and if an email or website is viewed, or access certain cookies.
Certain information is automatically gathered and stored in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
An entity tag (or ETag) are HTTP headers that are sent-behind-the-scenes between a web browser and a web server. They can be used to track unique users in place of cookies, and allow us to better understand and improve Mobvoi.
Tracking technologies used in partnership with third parties
We, our affiliate companies and our third party partners may from time to time use tracking technologies to collect and use certain Information. These third party partners who assist us in such collection and use include the following:
Our analytics partners helps us better understand Mobvoi generally – for example, to collect website and app usage statistics and to gather demographic information about our user base as a whole, as well as to analyse any relevant trends.
Our customer support service partners help us deliver better responses to any queries from you and to deliver a better Mobvoi experience to our users.
Our service partners help us administer and deliver certain features within Mobvoi – for instance, hosting, language translation and mapping services.
We may receive reports based on the use of tracking technologies by these partners on an individual as well as aggregated basis.
In addition, we also use our own tracking technologies to personalise your experience on Mobvoi and for various other purposes, including:
remembering your identity. For example, cookies and web beacons can help us identify you as a registered user of our services or keep the preferences or information that you have previously provided;
analysing how you use our services. We can use tracking technologies to understand what users are doing on our services, or which pages or sections are most popular.
Please note that we use our tracking technologies for these purposes, but may make certain aggregated Non-Personal Information obtained through these tracking technologies available to other partners to analyse how you and others use our services.
Third-party ad serving companies and other unaffiliated advertisers also display advertisements on our site. As part of their service, they may place a separate cookie on your computer or utilize other data collection and tracking technologies, to collect information such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and whether you responded to a particular advertisement. For a listing of the third party companies we may allow to place cookies to serve ads on the Sites, click here. We do not control these third parties' tracking technologies, how they may be used, or the information they may collect and we are not responsible for the privacy policies or the content of those third parties. Please visit the sites of those businesses at the links above to review their privacy policies. We may add or change the list of third party ad servers from time to time and we encourage you to check this section for changes. You can learn more about about online advertising at www.aboutads.info/consumers.
Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more information about how to change these settings for Apple, Android or Windows devices, see:
Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using our Apps or on other Apps, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms.
We may combine Information collected via tracking technologies with other Information we collect about you. For example, where you install and register for Mobvoi via a third party online advertisement, we and/or our third partner may use tracking technologies to inform us regarding where you had discovered Mobvoi.
You may be able to block or manage certain types of tracking technologies via your browser settings (such as cookies or web beacons) or your mobile device. However, please remember that if you block tracking technologies, we may not be able to provide you with the optimal Mobvoi experience and some or all of Mobvoi features may not function properly.
You may also control what tracking technologies-collected Information we receive by certain settings within Mobvoi.
California Civil Code Section 1798.83 permits customers of Mobvoi who are California residents to request certain information regarding its disclosure of their personal information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com.